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If you are a returning student, this may be because you have an outstanding debt to the University. Please go to your ‘My Finance’ tab to view any outstanding balance and contact the Income team at income@port.ac.uk or phone (+44) 023 9284 5533 to resolve. 

If this is not the issue please contact registration@port.ac.uk and we will help to resolve the problem.

A suitable photograph is one of you, preferably head and shoulders only and with no one else in the frame. It should preferably be in colour and in focus. A passport style photograph is ideal.

This photograph will appear on your student record and helps our staff identify and get to know you. We don’t use this photograph for any promotional purpose and we don’t share it with any third parties.

If you are a returning student you can choose to update your photograph if you wish.
 

You might not be able to upload your photo, because it's too big, try resizing it. Please note, we recommend using a laptop or computer to upload a photo. Using a mobile device may cause difficulties. is available.

We ask you for this information so we can ensure you have the appropriate support in place to help you succeed in your studies, but it is up to you whether you wish to declare it. 

If you would like help and advice regarding a disability, please contact asdac@port.ac.uk 

Home address is your permanent address, normally your family home address. Term time address is the address you will be staying at while studying at the University. If you live locally and do not intend to relocate during your studies, then your home address will be the same as your term time address.

You should know where you are staying when you begin your studies, however, if you only have temporary accommodation, such as a hotel, please add those address details. Once you have a permanent address, please update your student record.

It is a mandatory requirement that while studying all students should keep the University informed of their latest UK term time address. 

If you are staying in University halls of residence you will have an email confirming your room/flat number and hall name and address. 

If you need help with accommodation please contact student.housing@port.ac.uk

Your emergency contact should be someone who is easily contactable in an emergency. This is often a partner or parent, but it can be anyone you wish. 

You can update your emergency contact details at any point.

If you have any queries or problems completing your registration, please contact registration@port.ac.uk.

If you have applied for a student loan from the Student Loans Company (SLC/SAAS), then your fees will be paid directly to the University. You should tick this box on your registration form.

If you are paying your own tuition fee, you will have two options:

1. pay the minimum amount due to register and pay the rest later, or
2. pay the full tuition fee balance. Please tick to show which option you have chosen.

If you are being sponsored please tick the option to give details of the organisation, or employer who has agreed to pay your fees. 

More information about how to make a payment or sponsorship evidence is available on our , or please contact our Income Team at income@port.ac.uk or (+44) 023 9284 5533

We are working on systems integration, unfortunately our student records system and card generating system are not currently compatible, which means we do need to ask you to upload a photograph again. This will be the only time you need to do this unless you want to refresh your photos.

No, for your in person ID check, we must be able to see physical passports, birth certificates, driving licences, BPR cards etc. Photographs on your mobile phone are not acceptable.

This will be for a variety of reasons such as your course has an earlier start date than the official start of the autumn term, it’s a distance learning course or a ‘short course’.

The email sent to you will include an online ID check form and ask you to upload digital copies of the relevant documentation.

If you didn't submit copies of your certificates as part of a qualification check when applying to us, you may need to submit these for checking by our Admissions Team. We will contact you if you need to undertake this check, so it is important to have easy access to your qualification certificates.

We may be able to grant you an extension to your registration or arrival date, this will depend on the individual circumstances and the course you are joining.

To request a late registration or arrival date, please contact on registration@port.ac.uk as soon as possible.

You are required to register online for each academic year you study with us. If you believe you have already registered this year and are being asked to register for a second time, please contact us via registration@port.ac.uk for us to check your record.

Yes, if you are an international student, we have to verify your documents at the beginning of each academic year, to make sure that your documents are still valid and you have a right to study in the UK.

Yes, as soon as you naturalise (obtain British citizenship), you must let the University know, so that we could update your student record. We will need to see your British passport or your Naturalisation certificate. Please email registration@port.ac.uk and we will advise you further.

As you are not based on campus this academic year, if you have received an email asking you to complete an in-person ID check, please contact registration@port.ac.uk and we will send you to the online ID check instructions

Within each section of the online registration form is a 'Contact us' button, which will generate a notification to our fees team, where we will investigate and respond to you by email. Please include information within your contact form why you believe the fee is incorrect (e.g you're only repeating some modules but the full fee is displaying).

Yes, there are a few options available. More information can be found .

Depending on the method of payment, it can take a few days for your payment to clear. If you believe your payment should have cleared, please contact the income team at income@port.ac.uk.

Please send us a notification via the 'Contact us' button on the registration form providing more information about who your sponsor is and when you are expecting to receive the documentation. We will then be able to provide further information as to how to proceed.

Please either contact us via the 'Contact us' button in the fee section of the online registration form providing more details, or email us at feeenquiries@port.ac.uk.

The University will automatically tell Student Finance England (SFE) once you have completed your in-person ID check. Student loan payments will be paid 2-3 days after this.

If you have been fully registered for at least one week after your course started and have not yet received the first instalment of your maintenance loan, please contact us via feeenquiries@port.ac.uk with a copy of your Student Finance entitlement letter, so we can check your record.

In order to get your bursary payment, you must be fully registered, this includes completing an in-person ID check. You must also have a UK bank account.

If you applied and were considered  eligible for any discounts or scholarships, this would have been processed at the admissions stage. No further discounts, scholarships or fee waivers can be considered at this stage and you will need to pay your tuition fees as quoted during the Admissions process.

If you are a self-funding alumni student of the University and have not had the alumni discount applied, please submit a query via either the 'Contact us' button in the online registration form, or email us at feeenquiries@port.ac.uk.

The University needs to know that the money is coming from a legitimate source so as to prevent money laundering. Please contact our Sanctions team at sanctions@port.ac.uk if you have any queries regarding this information.

Providing your existing loan is for the same mode of study as you will be studying with us (i.e full-time / part-time), you will be able to upload your entitlement letter in the fee section of the online registration form. The University will then send a 'transfer in' change of circumstances task to Student Finance England who will reallocate your existing funding to the course you will be studying with us. If you have already completed your online registration, please send the entitlement letter through to us at feeenquiries@port.ac.uk.

No, the University does not accept cash. We strongly advise against bringing large amounts of cash when moving to the UK from abroad.

We will send an email inviting you to complete our online registration form in the third week of August once Confirmation and Clearing has finished.

We will send an email inviting you to complete our online registration form in the first week of January.

Yes, please contact registration@port.ac.uk. Please give us your name, student number and name of the course you were going to study.

Yes, please contact College.Services@icp.port.ac.uk

If you paid your tuition fees via online registration task, the payment confirmation would have been issued immediately and you should now be able to agree to the University’s terms and conditions, which will complete this aspect of registration.

If you paid outside of the online registration task, for example via bank transfer, you need to log back into My Registration to check if the money was allocated which will then allow you to complete the fee section. Once the fee section has been completed, please agree to the University’s terms and conditions, which will complete this aspect of registration.

We advise that you first check to see if our emails have gone into your Spam/Junk folder. It may be that you are now using a different email from the one you used for the admissions application process, so please check. If you have an agent acting on your behalf, they may not have updated your email address, so you will need to contact them directly. If there is still a problem, please contact the Registration Team at registration@port.ac.uk for us to investigate.

Your BRP collection location will depend on the location you selected when completing your Student Visa application. Please check your visa decision letter, as it will state the collection location. 
If you have selected ������� as your collection location, your BRP will be sent to us and we will issue it to you during in-person ID check. If your BRP was sent to the Post Office, you will need to collect your BRP and then bring it with you to in-person ID check. You can find more information .
 

If you have selected ������� as your collection location, your BRP will be sent to us and we will issue it to you during in-person ID check. 

While your visa allows you to travel to the UK up to 90 days prior to your course start date, we won't be able to issue your BRP before the scheduled in-person ID check.

Yes, we would be able to do an in-person ID check if your BRP has not yet arrived. But, we would still need to see your BRP as soon as it becomes available to you. Contact us at registration@port.co.uk when it has arrived so we can arrange a time to see you.

Please don't worry, it's not a mistake. The UK Visa and Immigration service (UKVI) is replacing BRP cards with eVisas. Further information can be found .

If you are now able to log in to your eVisa portal we will need to verify your share code. You don't need to bring your old BRP.

You must bring your passport and evidence of your visa application. This needs to be an official documentation issued by the UK Visa and Immigration service.

If you have been issued with a Confirmation of Acceptance for Studies (CAS), and you need a Student visa to study in the UK, you must not travel until your visa is granted. If you travel to the UK without a valid Student visa, we will not be able to finalise your registration and you will be asked to return to your home country.

UK Visa and Immigration (UKVI) are developing a digital immigration system. This means that all physical documents (such as BRPs) will be replaced with an online record of your immigration status, known as eVisa. If you have a BRP, you will need to create a UKVI account to be able to access your eVisa and share information about your immigration status and conditions. For more information please visit our or contact international student advisers. 

If you have been asked to do an ID check by the University, and you do not complete this action, then you will be withdrawn from your course and your student record will be closed. If you hold a Student Visa, we will report to the UK Visa and Immigration Service and cancel your visa.

Depending on demand, for the first few weeks of the new academic year our opening times for ID checks will be from 10.00am until 5.00pm Monday to Thursday and from 10.00am until 4.00pm on Friday. We will keep you informed by email of any changes to our opening hours.

For our international students, because the process requires us to scan your documents we will ask you to book a timeslot on ‘Eventbrite’ so we can best manage the numbers to minimise queuing time. If you decide just to turn up then we anticipate that we will be at our busiest first thing in the morning and around lunch time. Please plan accordingly, if you only have 10 minutes before your class or a private appointment, it might not be enough time.

The check itself will take less than 5 minutes, however, we will ask you to book a timeslot on ‘Eventbrite’ so we can best manage the numbers to minimise queuing time.

When you arrive for your in-person ID check, there will be at the door staff members wearing a purple vest with whom you can explain your circumstances. They will be able to escort you to a quiet place and will help you to complete in-person ID check.

When you arrive for your in-person ID check, there will be at the door staff members wearing a purple vest with whom you can explain your circumstances. They will be able to escort you to a desk and will help you to complete in-person ID check.

Yes, ICP will give you a Registration Checklist once you have completed your registration with them. You will need to bring this checklist with you to your ������� ID check.

Distance Learning students are not required to do in-person ID checks. If you received an email telling you to come in-person, it was, most likely, sent to you in error. Please email registration@port.ac.uk explaining your mode of attendance. We will then be able to re-send you an Online ID check instructions.
 

Yes, you do need to do an ID check. Student records are separate from staff records. Even if your right to work was assessed by the Human Resources team, this information can not be transferred to Student records.

You will be able to get a letter confirming your registration status once you have completed your ID check. You can self generate a letter by logging in to .

If you have completed the registration process, please get in touch with myport@port.ac.uk who can advise you on if it is possible for you to change your course. Please note that depending on the subject area, the places available, visa requirements and qualifications required, it may not be possible to change.

If you have not yet completed the registration process, please contact admissions@port.ac.uk if you are a UK student or globaladmissions@port.ac.uk if you are an International student.

Yes, as long as you have completed your online registration, so you can access your timetable and learning resources, you should attend your induction and teaching events.

As it is important that you do not miss any teaching, the University recommends that you live within an easy commutable distance from the ������� campus.

As it is important that you do not miss any teaching, the University recommends that you live within an easy commutable distance from the London campus.